A truly reliable hosted platform

When you become a Chilli Comms customer, you can have confidence in the reliability of your new hosted phone system. Optimum up-time is at the forefront of the design and structure of our VoIP network architecture.

Agnostic phone servers

Greater resilience comes as standard

By powering the Chilli VoIP platform primarily by a database as opposed to a phone server, we benefit from a significant advantage when choosing our system platform. This provides heightened resilience for our VoIP service, as we have been able to integrate with numerous phone server platforms, thanks to our software defined networking.

Top level SIP Providers

Platform level call quality valued

Local networks are, rightly so as they are often the main culprit, blamed for poor call quality. But they’re not always 100% at fault, so to ensure the best level of call quality possible throughout our network, we only use tier 1 SIP providers, such as BT IPEX, Voxbone and Colt.

Top level Interconnects

Only working with the best partners makes a real difference

To be able to deliver a reliable VoIP platform, we are reliant on working with other providers who care as much about performance as we do. And that’s why at our 3 data centres we have interconnected with only the most reliable, efficient providers, who have passed our rigorous testing processes, for connectivity, back-up, SIP, and all other services.

Top level security with real-time fraud prevention

Over 50 security protocols as standard
Because our hosted platform has been created with security and fraud prevention at its core, there are many layers to the security of our system. We can’t list them all but monitoring call patterns, credit used, time and numbers called are just a few of the layers of optimum security our users benefit from thanks to our real-time rating engine.

Experience Optimum Reliability Through
Our Network Excellence

Call Recording

Retrieve a call recording in just a few clicks, provided you have the required permissions, thanks to our user-centric portal interface. Call Recording can even be initiated mid-call, even from a mobile device.

Call Analytics

Embrace the power of detailed call analytics. You can make big changes through our simple call flow when you understand your team’s performance on inbound and outbound calls.

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